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Last updated: 15-02-2026
Business name: Rockhopper Studios
Contact email: rockhopper.studios@protonmail.com
 

This Privacy Policy explains how Rockhopper Studios (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website and purchase custom or premade clothing from us.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Rockhopper Studios is the data controller for the purposes of UK data protection law. This means we are responsible for deciding how we hold and use your personal data.

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

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2. What Personal Data We Collect

We do not offer customer accounts. However, we collect personal data when you:

• Place an order (custom or premade clothing)

• Contact us via our contact form or email

• Communicate with us about an order

The personal data we may collect includes:

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order details (including sizing information for custom garments)

• Payment confirmation details (we do not store full card details)

• Any information you provide in messages or enquiries

We do not intentionally collect special category data (such as health or biometric data). Please avoid providing such information unless strictly necessary.

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

a) To Process and Fulfil Orders

We use your details to:

• Process payments

• Manufacture custom clothing

• Dispatch premade items

• Provide delivery updates

• Handle returns or issues

Lawful basis: Performance of a contract.

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b) To Respond to Enquiries

If you contact us via our contact form or email, we use your information to respond.

Lawful basis: Legitimate interests (to operate and manage our business).

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c) To Comply with Legal Obligations

We may retain certain information for accounting and tax purposes.

Lawful basis: Legal obligation.

We do not use your data for automated decision-making or profiling.

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4. Payment Information

Payments are processed via third-party payment providers (e.g., Stripe, PayPal, or other secure providers). We do not store full debit or credit card details on our servers.

Please refer to your chosen payment provider’s privacy policy for details of how they handle your data.

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5. Data Retention

We retain personal data only for as long as necessary:

• Order information: up to 6 years (for tax and accounting purposes)

• Contact form enquiries: typically up to 12 months after resolution

• Correspondence: as long as reasonably necessary to manage our business

After this period, data is securely deleted or anonymised.

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6. Sharing Your Data

We may share your personal data with:

• Payment processors

• Delivery/courier companies

• Accountants or professional advisers

• IT and website service providers

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not sell your personal data.

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7. International Transfers

If any of our service providers are located outside the UK, we ensure that appropriate safeguards are in place, such as:

• UK adequacy regulations

• International Data Transfer Agreements (IDTAs)

• Standard contractual clauses

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8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data (where applicable)

• Restrict processing

• Object to processing based on legitimate interests

• Request transfer of your data (data portability)

To exercise your rights, please contact us at rockhopper.studios@protonmail.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Their website is: https://www.ico.org.uk

We would, however, appreciate the opportunity to address your concerns before you approach the ICO.

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9. Cookies

Our website may use essential cookies necessary for the functioning of the site (for example, to enable checkout functionality).

We do not use non-essential cookies (such as marketing or analytics cookies) without your consent.

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10. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure.

Access to personal data is limited to those who have a business need to know.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.